Customers¶
Use the ticket pane to manage customer profiles.
Editing a Customer¶
To edit the customer’s profile, use the customer submenu:
Most customer attributes are self-explanatory, but here are a couple that might confuse you:
- Organization
Customers may (optionally) belong to organizations – skip ahead to learn more.
- VIP
Like ticket priority, VIP status doesn’t actually do anything out-of-the-box, but an admin can set up automated system hooks based on this value, or use it as a filter for custom overviews.
Ask your administrator about how she’d like you to use this attribute (or just leave it alone).