Ticket Settings¶
Use the ticket pane to manage a ticket’s settings:
Note
🚫 Some options may not be available if you do not have the required privileges.
Renaming a Ticket¶
To rename a ticket, simply click on the title and start typing.
Highlighting Ticket Text¶
Use the highlighter tool in the upper-righthand corner to mark up important text. (Your highlights are visible to other agents.)